2018 Customer Success Manager
B2B client relations for international cybersecurity SaaS: onboarding, training, adoption and retention. Satisfaction > 90%.
Making tools genuinely useful to the teams who use them.
Process & Digital Transformation Consultant — CRM · Automation · AI
I work at the interface between business teams and IT solutions — CRM, ERP, automation. From process audits to Salesforce configuration and AI agents, I turn concrete needs into solutions that are adopted and measurable. Six years of experience, from cybersecurity to CRM consulting, in France and internationally.
The journey
Journey
From client relations to CRM & AI consulting.
Cybersecurity, business apps, media intelligence, CRM & AI — five environments, one thread: making tech genuinely useful to the teams who use it. Scroll.
2018 
2020 Implementation Consultant
Functional scoping and configuration of Cisco solutions around business use cases: workshops, change management, functional support.
Business Application Consultant
Microsoft Teams adoption across a €994k portfolio: workshops, testing & UAT, support and FR/EN training. Satisfaction > 90%.
2022 Functional & Technical Consultant
Process scoping and mapping for Cision One (media intelligence), advanced configuration (searches, dashboards, permissions) and training of multi-region teams.
2025 Salesforce Functional Consultant
Process audits, transformation roadmaps, advanced Salesforce administration (objects, flows, reports) and design of Agentforce AI agents.
Today
And in parallel, what I build myself — see the projects.