Cybersecurity, networking, business apps, media intelligence, CRM & AI. At every step, the same thread: making tools useful to the teams who use them. Here's the story — not just the task list.
Jan. 2025 — Present
Salesforce Functional Consultant
Reej Consulting · Permanent · Paris · CRM · Process · AI
What I do
In-depth business process audits: flow analysis, pain points, mapping of stakeholders and systems to integrate (CRM, ERP, business tools).
Design of transformation roadmaps and CRM governance focused on business priorities.
Managed an international client portfolio (Europe, North America, Asia) on cybersecurity SaaS solutions.
Owned the client relationship across the full lifecycle: onboarding, support, renewals and satisfaction.
Product training and demo sessions to drive adoption and optimal use of the solutions.
Coordination between technical, sales and support teams for service continuity and issue resolution.
Fed user needs back to shape product evolution.
Impact
Client satisfaction rate > 90%. A formative first experience in international client relations and SaaS value delivery — the foundation of my process- and performance-oriented mindset.
Euridis Business School · Work-study · RNCP level 7 (Master's)
Complex B2B sales in high technology — cloud, cybersecurity, AI, data.
Objective
Drive commercial performance in a digital, agile environment: combining results steering, data analysis and team support, applied to selling high-value technology solutions.
What it covers & what you can do
Market intelligence and competitive analysis; organisational positioning and value proposition definition.
Segmentation, buyer personas and targeting high-potential segments.
Design and rollout of the commercial action plan; goal setting and KPI-driven steering.
Performance management: dashboards, variance analysis, corrective actions and continuous improvement.
Key Account Management and complex negotiation.
Sales process optimisation: CRM, lead scoring, prospecting, nurturing and sales-cycle digitalisation.
Leading and mobilising sales teams; change management and CSR approach.
CFA Stephenson · Client Relationship Management track · Work-study
Commercial management and client relations, with a strong digital-tools dimension.
Objective
Develop and manage the commercial activity of a profit centre: applying the company's strategy for client relations, operational marketing and negotiation to prospect, grow and retain the client base.
What it covers & what you can do
Market studies and qualification of client databases.
Building and managing a client portfolio; loyalty programmes.
Design and steering of a commercial action plan.
Operational marketing and sales-force enablement.
Prospecting, selling and commercial negotiation.
Organising commercial events (trade shows, fairs, open days).
