Expertise
What I can do — and what proves it.
A consulting approach centred on real-world use, skills from scoping to applied AI, and Salesforce certifications to back it up.
Approach
Five ways I work.
Process optimisation
Audit, modelling and simplification of workflows; identifying pain points and quick wins.
CRM/IS scoping & transformation
Needs gathering, business workshops, target-process definition, KPIs and roadmaps.
Technical-functional role
Configuration (Salesforce, Cision, Cisco, Teams), testing, UAT, support and adoption enablement.
Applied AI
AI and automation (Agentforce, n8n) to boost the efficiency of existing processes.
Training & enablement
Training and coaching (FR/EN) for international teams; strong pedagogy and change-management culture.
Skills
From scoping to applied AI.
AI & Automation
- Salesforce AI agents (Agentforce): structured prompts, orchestrations, integration with business objects
- Self-hosted n8n automation (Docker, VPS, reverse proxy)
- Integrations with Notion, Google Sheets, Gmail, Telegram
- Productivity systems (Notion, Toggl Track, Google Calendar)
Consulting, Transformation & Process
- Process audits: interviews, flow analysis, pain points & quick wins
- Functional scoping: workshops, backlog, KPI definition
- Operational roadmaps & CRM governance
- Agile project management, international client relations
Training, Pedagogy & Coaching
- Trainer, in person & remote (Europe, Africa, Americas, Asia)
- FR/EN programmes: tool adoption, CRM, AI, best practices
- Training materials tailored to every maturity level
- Technical vulgarisation & change management
Tools
- Salesforce (Sales Cloud, Agentforce)
- n8n · Notion · Lucidchart
- Adobe Premiere Pro
Certifications
